Legal

mx Mint — Complaints Handling

Last updated 23 September 2026

How to complain

Email [email protected] with "Complaint" in the subject, describing what happened and what you want. We acknowledge within two business days.

Process and timing

A named case owner investigates and responds with findings. Most complaints resolve within 15 business days; complex cases are kept informed in writing. If you are unsatisfied, the final response explains external escalation options available to you.